IT Service Management, in ServiceNow involves a set of practices, policies, and tools used to manage the delivery of IT services to meet the needs of an organization. ServiceNow’s ITSM solution provides a comprehensive platform for managing IT services, processes, and infrastructure, with the goal of delivering high-quality and cost-effective IT services to the business and its customers.

ServiceNow’s ITSM capabilities cover a wide range of functions, including incident management, problem management, change management, request fulfillment, service catalog management, and more. These capabilities are designed to streamline IT service delivery, improve operational efficiency, and enhance the overall user experience.

By leveraging ServiceNow’s ITSM solution, organizations can achieve greater visibility into their IT infrastructure, improve service levels, automate routine tasks, and align IT services with the needs of the business. This ultimately leads to improved productivity, reduced downtime, and better customer satisfaction.