CASE STUDIES

Enhancing CMDB Management and Discovery Integration
in a retail company
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About the implementation

 

The customer wanted to consolidate their CMDB management into a single system. Additionally, they wanted to integrate Discovery for the detection of new CI and enrich the CMDB by keeping it up to date and automate the connection of all ITSM Processes.

Business challenges

 

  • Inefficient integration of multiple data sources.
  • High resource requirements and unforeseen service outages.
  • Difficulties in consolidating and handling complex configuration data.
  • High manual workload and lack of automation.
  • Inconsistent and unharmonized processes, tools and providers.
  • Inefficient management of interoperating IT tools.
Project approach

 

  • Starting with the implementation of Discovery we were able to assist the client in their management of the CMDB
  • Working closely with the customer and their internal and external teams, we were able to collaborate the following:
    • Implementation of Discovery.
    • Enrichment of the CMDB.
    • Valuable features added to the pre-implemented ITSM module.
    • Enriched and automated the Service Catalog.
    • Improved dashboards and reports.
    • Replaced manual assignments with automated workflows,
Project Success

 

  • Increased visibility and insight into network and software relationships.
  • Enriched CMDB and real-time reports and dashboards.
  • Significant reduction of service outages.
  • Acceleration of ITSM processes.
  • Rapid problem solving by linking ITSM applications.
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