About the implementation

 A long-term ServiceNow customer wanted to consolidate their vulnerability management reporting into a single system. Additionally, they wanted to integrate Vulnerability Management into their existing change management practices to formally track the discovery of new vulnerabilities to the remediation of the vulnerability for their customers. Also, to address the organization’s security needs comprehensively, the Security Incident Response Application was implemented.

Business challenges

• Difficulty in managing solutions linked to vulnerabilities.
• Lack of centralized Security Operations tools hampered response efficiency.
• Significant annual expenses due to resource-intensive vulnerability remediation.
• Need for quick comparison of third-party vulnerability data with organizational configuration items.
• Requirement for easy prioritization of vulnerabilities for remediation.

Project approach

We provided business and technical consulting to help the client achieve their objectives. This involved collaborating with their vulnerability management team, Security Incident Response team, ServiceNow platform team, and other experts. Together, we successfully delivered:

• Implementation of Vulnerability Response.
• Implementation of Security Incident Response.
• Improved remediation response.
• Enhanced the patch management process for Vulnerability Response and Security Incident Response.
• Improved managing of customer policies, risks, and critical assets.

Project Success

• Successful rollout of Vulnerability Response improved visibility and shortened time to resolution.
• Collaboration with Serity ensured smooth operation of Vulnerability and Security Incident Response Applications.
• Implementation enabled faster and targeted remediation responses, automating security interventions.
• Personalized dashboards empowered continuous vulnerability monitoring by CISOs and key security officers.
• Effective management of customer policies, risks, and critical assets on ServiceNow platform.